Reservations - Penalties
Changing or cancelling your reservation?
If you wish to change or cancel a reservation:
- go to OntarioParks.ca/reservations and sign-into your account
- contact a reservations agent at 1-888-ONT-PARK (1-888-668-7275)
Camping reservations cannot be changed or cancelled more than 4 months in advance of your arrival.
All advance daily vehicle permit sales are final and date/location changes are not permitted. If cancelling, all fees are forfeited.
Making a change to your camping reservation?
An administration fee of:
- $7.52 + HST for changes made online
- $9.29 + HST for changes made by phone
will apply to the following changes:
- a change to a campsite number (e.g., new site in the same park)
- a change in the permit holder
- a change to reservation dates
There is no administration fee for:
- changing personal information such as address, vehicle licence plate, etc.
- extending an existing reservation (please note: the appropriate percentage penalty is applied when shortening an existing reservation – see cancelling or shortening your reservation below)
Cancelling or shortening a campsite, roofed accommodation, group camping or day use facility (e.g., picnic shelter) reservation?
If you cancel or shorten your stay before 12:00 pm Eastern Time on your arrival date, you will be charged a 10-50% penalty fee on the total value of the cancelled or shortened nights. If you cancel after 12:00 pm Eastern Time on your arrival date, a 1-night penalty + the percentage penalty will apply. The percentage penalty is based on how long your reservation has been held:
| Reservation held | Penalty fee |
|---|---|
| 1 month or less | = 10% of total campsite fees paid at reservation |
| Greater than 1 month up to 2 months | = 20% of total campsite fees paid at reservation |
| Greater than 2 months up to 3 months | = 30% of total campsite fees paid at reservation |
| Greater than 3 months up to 4 months | = 40% of total campsite fees paid at reservation |
| Greater than 4 months | = 50% of total campsite fees paid at reservation |
Refund = [fees paid at reservation (excluding reservation fee and HST)] – penalty fee
The minimum fee for shortening or cancelling a reservation is:
- $9.29 + HST through the call centre or in park
- $7.52 + HST online
Cancelling or shortening your backcountry reservation?
If you cancel or shorten a backcountry reservation before the arrival date you will be charged a penalty. The percentage penalty is based on how long your reservation has been held:
| Reservation held | Penalty fee |
|---|---|
| 1 month or less | $9.29 + HST (call centre/in park) or $7.52 + HST (online) |
| Greater than 1 month up to 2 months | $10.00 +HST |
| Greater than 2 months up to 3 months | $15.00 +HST |
| Greater than 3 months up to 4 months | $20.00 + HST |
| Greater than 4 months | $25.00 + HST |
Refund = [fees paid at reservation (excluding reservation fee and HST)] – penalty fee
For reservations where the total fees paid at reservation (excluding reservation fee and HST) are less than $25, the penalty would be the full value of the reservation – no additional penalty applied.
Cancelling or shortening your overnight stay once you’ve arrived?
After you have arrived and checked-in at the park, if you shorten your stay before 12:00 pm on the day of departure you will receive a full refund on all unused nights.
A refund will not be issued for early departures from roofed accommodations with nightly minimums.
Cancelling a seasonal campsite reservation?
Seasonal campsite reservations may be cancelled anytime from the date they were made up until the first operating dates. A cancelation penalty will be charged. The percentage penalty is based on how far the cancellation is made in advance of the park operating date:
| Cancellation made | Penalty fee |
|---|---|
| Within 1 month of the park operating date | = 50% of total campsite fees paid at reservation |
| Between 1 month up to 2 months of the operating date | = 40% of total campsite fees paid at reservation |
| Between 2 months up to 3 months of the operating date | = 30% of total campsite fees paid at reservation |
| Between 3 months up to 4 months of the operating date | = 20% of total campsite fees paid at reservation |
| Greater than 4 months from the operating date | = 10% of total campsite fees paid at reservation |
Refund = [fees paid at reservation (excluding reservation fee and HST)] minus penalty fee
Seasonal campsite reservations cannot be cancelled after the park opens for the season (note: the first operating date differs by park).
Changing a seasonal campsite reservation?
Seasonal campsite reservations may make the following changes: change of permit holder name, party size, equipment type, or change to another seasonal campsite in the same park. Changes to a regular campsite or other resource type (i.e. roofed accommodations, backcountry, etc.) are not permitted.
Prorated refunds will not be provided for any early departures.